This week, WhatsApp announced that the platform is introducing web calls, call forwarding, a “waiting room,” Quick HD video, and noise cancellation during calls. Web calls are the most important feature here, as they make it easier to make audio and video calls via WhatsApp Web and eliminate the need to download the desktop app.
These features address some of the limitations of WhatsApp calls. As a result, the messaging app makes it easier for users to make calls no matter where they are.
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What is it?
In February, we reported that WhatsApp was launching voice and video calls in its web version. This update allows users to start calls directly from private chats. In June, WhatsApp expanded the functionality of web calls in group chats, adding support for up to 32 participants, call links, and screen sharing. At the time, both of these features were available only to some users. Today, WhatsApp is officially making web calls available to everyone and introducing additional features for calls.
Why this matters
Users can now make and receive audio and video calls on WhatsApp Web. This feature makes it easier to make calls, and there’s no need to install the desktop app. Calls are supported in both one-on-one and group chats and work similarly to the mobile and desktop apps.
Calls are protected by end-to-end encryption so that no one can eavesdrop on them. WhatsApp is also introducing screen sharing, call reactions, call history, and favorites. Web calls are especially useful for Linux users, as they can now make calls directly from their browser for the first time.
How it works
When users start a call on their phone, they may need to switch to a larger screen without ending the call. The “Call Transfer” feature makes this possible. With it, you can transfer an active group call from your phone or tablet to WhatsApp Web or the desktop app. This feature makes life much easier for users who switch between devices throughout the day.
What other features is WhatsApp working on?
“Waiting Room”: control who joins the call
The “Waiting Room” is a new option for group calls that can be created via a link. When the organizer enables the “Require approval to join” option in the call link, participants who click on it are placed in a waiting room instead of joining directly. The organizer can see who is waiting and let people in when they’re ready. This is useful for reviewing the waiting list or taking a moment to set things up before the rest of the participants join.
Quick HD and noise suppression improve call quality
WhatsApp is also improving call quality by introducing two new features. Quick HD delivers high-definition video right from the start of the call. Noise suppression filters out background noise, allowing the person on the other end to hear the caller’s voice more clearly, even in noisy environments. Users can turn noise suppression on or off at any time in the call interface. Both features work seamlessly by default and require no configuration.
Conclusion
At GREEN-API, we’re keeping an eye on the news and will keep you informed about all the significant updates. We’re also constantly working on introducing new features to our service to make your experience even more convenient. Follow our blog to stay informed about new and useful features in WhatsApp!