• No sound notifications when connecting to API

    Issues bug documentation
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    Author: Smol2022 Status: 🟢 Open ️ Tags: bug, documentation Created at: 11.04.2023, 16:26:26 Updated at: 11.03.2026, 00:29:22 Error No sound notifications in WhatsApp on Android and iPhone, when connecting to the API Level API Workaround Enable the "Keep 'online' status" setting via Personal Cabinet (or "keepOnlineStatus": "yes" with SetSettings) on the instance and reboot the instance. Notifications start to arrive. Restarting the instance. If there are no notifications, restart the phone. Open on GitHub
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    Author: astashenkoj Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 07.11.2024, 08:38:16 Updated at: 23.07.2025, 15:16:43 Requried It is required to disable sending of unsupported WhatsApp Web file types When sending a file whose format is not supported by the WhatsApp Web: the message will be sent, but will not be delivered (the outgoing message is also not displayed on the device) the message will be sent, but the file cannot be opened or played Level API Workaround Send files whose extension is supported by the API. Open on GitHub
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    Author: EscHelpNew Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 04.05.2023, 16:58:43 Updated at: 26.05.2025, 13:00:03 -- Required It is required to exclude undelivered messages from the limits on the developer's tariff. When sending messages to incorrect numbers like: 71234567890, 71234567890@g.us, 71234567890@g.us If the message was sent with the noAccaunt status, do not take into account the recipient's number in the tariff statistics. Level API Open on GitHub
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    Author: EscHelpNew Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 03.05.2023, 10:30:35 Updated at: 03.03.2025, 11:26:54 Required It is required to make a postman collection to get information from the personal account https://console.green-api.com. To monitor the status of instances. Level Personal Area Open on GitHub
  • Required to add code samples in Delphi

    Issues documentation enhancement
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    Author: Smol2022 Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 26.02.2025, 17:31:34 Updated at: 03.03.2025, 10:20:03 Required: Required to add code samples in Delphi Level: Documentation Workaround: Use the Postman collection to get code samples in the desired programming language Open on GitHub
  • setProfilePicture method error

    Issues bug documentation
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    Author: astashenkoj Status: 🟢 Open ️ Tags: bug, documentation Created at: 11.07.2024, 02:39:45 Updated at: 26.02.2025, 16:27:19 Description With frequent requests for the setProfilePicture method, the rate limiter on the Whatsapp side may be triggered. You may receive a status code of 200 and a response body like: { "reason": "rate-overlimit", "urlAvatar": null, "setProfilePicture": false } The "rate-overlimit" error appears with status code 200. Level API Workaround Set an avatar no more than once every 10 seconds Open on GitHub
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    Author: ArtyomKovl Status: 🟢 Open ️ Tags: documentation Created at: 17.07.2024, 11:18:47 Updated at: 26.02.2025, 15:17:14 Required: It is required to add information on working with the Partner’s personal account to the documentation: After receiving the partner key, you can create instances using both the CreateInstance method and in your personal account; Creation of instances is available even with a negative balance; Payment for the instance is debited from the balance upon creation. Then the payment is debited daily at 00:00, utc +3. Level: Documentation Open on GitHub
  • Required field for advertising messages

    Issues documentation enhancement
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    Author: MysTerryS Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 03.10.2024, 18:07:24 Updated at: 24.02.2025, 17:06:02 Required Required extra field for advertising messages, which indicates whether the message is advertising. Example: isAdvertisingMessage: true/false Level: API Workaround Check for advertising message fields in the message, such as sourceId Open on GitHub
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    Author: nostalgiaCode Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 01.02.2025, 15:14:59 Updated at: 20.02.2025, 11:42:15 Required Required to add a PDF file with all the documentation to the website Level Documentation Open on GitHub
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    Author: ArtyomKovl Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 21.10.2024, 09:24:13 Updated at: 31.01.2025, 10:46:51 Required: Need the ability to specify the required link lifetime in the UploadFile method. At the moment, the link lifetime is 15 days. Level: API Workaround: Check the link lifetime via the HEAD request; Reload the file when the link lifetime expires; Download links using the DownloadFile method based on previously sent messages to extend the link lifetime. Open on GitHub
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    Author: adunyt Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 07.10.2024, 18:16:08 Updated at: 25.10.2024, 13:23:16 Required Required to add apiUrl and mediaUrl fields to the response body of the createInstance method for the created instance Level API Workaround View apiUrl and mediaUrl in the console Open on GitHub
  • Required to fix sending message to noAccount

    Issues bug documentation
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    Author: Jibek100 Status: 🟢 Open ️ Tags: bug, documentation Created at: 19.10.2023, 17:35:57 Updated at: 26.08.2024, 15:59:52 Required To fix the message sending to non-existent account. Checked by checkWhatsapp the corresponding is said to be non-existent yet the message sending works as usual. It even shows status sent, Level API Workaround Before sending a message, check the existence of the number using the checkWhatsapp method Open on GitHub
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    Author: Smol2022 Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 12.07.2024, 18:16:03 Updated at: 12.07.2024, 18:25:36 Required It is required to develop a chatbot library in С++ Level API Open on GitHub
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    Author: EscHelpNew Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 17.03.2023, 15:37:09 Updated at: 04.07.2024, 17:39:09 -- Required You need to send files with the .gif extension. The message is missing from the sender and recipient in the mobile phone. In the web version, the sender has the file. Level API Workaround Use mp4 files Open on GitHub
  • It is required to develop a library in C#

    Issues documentation enhancement
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    Author: SergeyShark Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 06.02.2024, 10:54:58 Updated at: 19.03.2024, 12:50:58 Required It is required to develop an SDK library in C# Level API Workaround Using the Postman collection when executing queries, get a code snippet with a query in the desired language Open on GitHub
  • The UploadFile method does not work in VB script

    Issues bug documentation
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    Author: Jibek100 Status: 🟢 Open ️ Tags: bug, documentation Created at: 11.12.2023, 09:54:18 Updated at: 12.02.2024, 18:16:54 Required To find a solution to use the UploadFile in the VB scripts Level API Workaround Use the sendFileByUpload to upload the file to cloud storage in the first message Open on GitHub
  • Problem with SSL certificate cURL

    Issues bug documentation
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    Author: EscHelpNew Status: 🟢 Open ️ Tags: bug, documentation Created at: 06.12.2023, 09:03:09 Updated at: 12.02.2024, 18:02:05 Error: Curl error: SSL certificate problem. The cURL library cannot make a request to the Green-API server. The library certificate is probably out of date. Level: SDK Workaround: Option 1: Download the certificate bundle. Put it somewhere. In my case, that was c:\wamp\ directory (if you are using Wamp 64 bit then it's c:\wamp64). Enable mod_ssl in Apache and php_openssl.dll in php.ini (uncomment them by removing ; at the beginning). But be careful, my problem was that I had two php.ini files and I need to do this in both of them. One is the one you get from your WAMP taskbar icon, and another one is, in my case, in C:\wamp\bin\php\php5.5.12\ Add these lines to your cert in both php.ini files: curl.cainfo="C:/wamp/cacert.pem" openssl.cafile="C:/wamp/cacert.pem" Restart Wamp services. Option 2: append the request code with a string CURLOPT_SSL_VERIFYPEER => false Open on GitHub
  • getContacts method returns an empty array

    Issues bug documentation
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    Author: EscHelpNew Status: 🟢 Open ️ Tags: bug, documentation Created at: 18.06.2023, 10:43:58 Updated at: 07.02.2024, 17:43:02 Error The getContacts method returns an empty array [] Level API Workaround Rescan QR code Open on GitHub
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    Author: Smol2022 Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 04.05.2023, 14:04:33 Updated at: 06.02.2024, 12:07:19 Required It is required to send a webhook when a participant leaves the group Level API Open on GitHub
  • Error sending files from cloud storage

    Issues bug documentation
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    Author: kocherovv Status: 🟢 Open ️ Tags: bug, documentation Created at: 30.01.2024, 06:25:13 Updated at: 30.01.2024, 12:49:16 Error PNG files sent using the sendFileByUrl method from public cloud storages such as dropbox and google drive are displayed incorrectly. Level API Workaround: Send according to the instructions How to send a file using the sendFileByUrl method using external storage? Use API tools to send files. Open on GitHub