<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Topics tagged with documentation]]></title><description><![CDATA[A list of topics that have been tagged with documentation]]></description><link>https://green-api.com/en/forum/tags/documentation</link><generator>RSS for Node</generator><lastBuildDate>Mon, 13 Jul 2026 10:53:17 GMT</lastBuildDate><atom:link href="https://green-api.com/en/forum/tags/documentation.rss" rel="self" type="application/rss+xml"/><pubDate>Wed, 24 Jun 2026 12:32:35 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[No sound notifications when connecting to API]]></title><description><![CDATA[ Author: Smol2022
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 11.04.2023, 16:26:26
 Updated at: 11.03.2026, 00:29:22


Error
No sound notifications in WhatsApp on Android and iPhone, when connecting to the API
Level
API
Workaround

Enable the "Keep 'online' status" setting via Personal Cabinet (or "keepOnlineStatus": "yes" with SetSettings) on the instance and reboot the instance. Notifications start to arrive.
Restarting the instance. If there are no notifications, restart the phone.


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/373/no-sound-notifications-when-connecting-to-api</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/373/no-sound-notifications-when-connecting-to-api</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:32:35 GMT</pubDate></item><item><title><![CDATA[It is required to disable sending of unsupported WhatsApp Web file types]]></title><description><![CDATA[ Author: astashenkoj
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 07.11.2024, 08:38:16
 Updated at: 23.07.2025, 15:16:43


Requried
It is required to disable sending of unsupported WhatsApp Web file types
When sending a file whose format is not supported by the WhatsApp Web:

the message will be sent, but will not be delivered (the outgoing message is also not displayed on the device)
the message will be sent, but the file cannot be opened or played

Level
API
Workaround
Send files whose extension is supported by the API.

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/273/it-is-required-to-disable-sending-of-unsupported-whatsapp-web-file-types</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/273/it-is-required-to-disable-sending-of-unsupported-whatsapp-web-file-types</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:33 GMT</pubDate></item><item><title><![CDATA[It is required to exclude undelivered messages from the limits on the developer&#x27;s tariff]]></title><description><![CDATA[ Author: EscHelpNew
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 04.05.2023, 16:58:43
 Updated at: 26.05.2025, 13:00:03

--
Required
It is required to exclude undelivered messages from the limits on the developer's tariff.

When sending messages to incorrect numbers like: 71234567890, 71234567890@g.us, 71234567890@g.us
If the message was sent with the noAccaunt status, do not take into account the recipient's number in the tariff statistics.

Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/252/it-is-required-to-exclude-undelivered-messages-from-the-limits-on-the-developer-s-tariff</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/252/it-is-required-to-exclude-undelivered-messages-from-the-limits-on-the-developer-s-tariff</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:20 GMT</pubDate></item><item><title><![CDATA[Requires a collection of personal account methods]]></title><description><![CDATA[ Author: EscHelpNew
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 03.05.2023, 10:30:35
 Updated at: 03.03.2025, 11:26:54


Required
It is required to make a postman collection to get information from the personal account https://console.green-api.com.
To monitor the status of instances.
Level
Personal Area

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/231/requires-a-collection-of-personal-account-methods</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/231/requires-a-collection-of-personal-account-methods</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:07 GMT</pubDate></item><item><title><![CDATA[Required to add code samples in Delphi]]></title><description><![CDATA[ Author: Smol2022
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 26.02.2025, 17:31:34
 Updated at: 03.03.2025, 10:20:03


Required:
Required to add code samples in Delphi
Level:
Documentation
Workaround:
Use the Postman collection to get code samples in the desired programming language

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/230/required-to-add-code-samples-in-delphi</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/230/required-to-add-code-samples-in-delphi</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:07 GMT</pubDate></item><item><title><![CDATA[setProfilePicture method error]]></title><description><![CDATA[ Author: astashenkoj
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 11.07.2024, 02:39:45
 Updated at: 26.02.2025, 16:27:19

Description
With frequent requests for the setProfilePicture method, the rate limiter on the Whatsapp side may be triggered.
You may receive a status code of 200 and a response body like:
{
 "reason": "rate-overlimit",
 "urlAvatar": null,
 "setProfilePicture": false
}

The "rate-overlimit" error appears with status code 200.
Level
API
Workaround
Set an avatar no more than once every 10 seconds

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/225/setprofilepicture-method-error</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/225/setprofilepicture-method-error</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:04 GMT</pubDate></item><item><title><![CDATA[It is required to add information on working with the Partner’s personal account to the documentation]]></title><description><![CDATA[ Author: ArtyomKovl
 Status: 🟢 Open
️ Tags: documentation
 Created at: 17.07.2024, 11:18:47
 Updated at: 26.02.2025, 15:17:14


Required:
It is required to add information on working with the Partner’s personal account to the documentation:

After receiving the partner key, you can create instances using both the CreateInstance method and in your personal account;
Creation of instances is available even with a negative balance;
Payment for the instance is debited from the balance upon creation. Then the payment is debited daily at 00:00, utc +3.

Level:
Documentation

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/224/it-is-required-to-add-information-on-working-with-the-partner-s-personal-account-to-the-documentation</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/224/it-is-required-to-add-information-on-working-with-the-partner-s-personal-account-to-the-documentation</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:03 GMT</pubDate></item><item><title><![CDATA[Required field for advertising messages]]></title><description><![CDATA[ Author: MysTerryS
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 03.10.2024, 18:07:24
 Updated at: 24.02.2025, 17:06:02

Required
Required extra field for advertising messages, which indicates whether the message is advertising.
Example: isAdvertisingMessage: true/false
Level:
API
Workaround
Check for advertising message fields in the message, such as sourceId

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/221/required-field-for-advertising-messages</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/221/required-field-for-advertising-messages</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:31:01 GMT</pubDate></item><item><title><![CDATA[Required to add a PDF file with documentation to the website]]></title><description><![CDATA[ Author: nostalgiaCode
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 01.02.2025, 15:14:59
 Updated at: 20.02.2025, 11:42:15

Required
Required to add a PDF file with all the documentation to the website
Level
Documentation

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/209/required-to-add-a-pdf-file-with-documentation-to-the-website</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/209/required-to-add-a-pdf-file-with-documentation-to-the-website</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:30:54 GMT</pubDate></item><item><title><![CDATA[Need to be able to specify the required link lifetime in the UploadFile method]]></title><description><![CDATA[ Author: ArtyomKovl
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 21.10.2024, 09:24:13
 Updated at: 31.01.2025, 10:46:51


Required:
Need the ability to specify the required link lifetime in the UploadFile method. At the moment, the link lifetime is 15 days.
Level:
API
Workaround:

Check the link lifetime via the HEAD request;
Reload the file when the link lifetime expires;
Download links using the DownloadFile method based on previously sent messages to extend the link lifetime.


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/202/need-to-be-able-to-specify-the-required-link-lifetime-in-the-uploadfile-method</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/202/need-to-be-able-to-specify-the-required-link-lifetime-in-the-uploadfile-method</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:30:50 GMT</pubDate></item><item><title><![CDATA[Required to add apiUrl and mediaUrl fields to the response of the createInstance method]]></title><description><![CDATA[ Author: adunyt
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 07.10.2024, 18:16:08
 Updated at: 25.10.2024, 13:23:16


Required
Required to add apiUrl and mediaUrl fields to the response body of the createInstance method for the created instance
Level
API
Workaround

View apiUrl and mediaUrl in the console


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/169/required-to-add-apiurl-and-mediaurl-fields-to-the-response-of-the-createinstance-method</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/169/required-to-add-apiurl-and-mediaurl-fields-to-the-response-of-the-createinstance-method</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:30:29 GMT</pubDate></item><item><title><![CDATA[Required to fix sending message to noAccount]]></title><description><![CDATA[ Author: Jibek100
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 19.10.2023, 17:35:57
 Updated at: 26.08.2024, 15:59:52


Required
To fix the message sending to non-existent account. Checked by checkWhatsapp the corresponding is said to be non-existent yet the message sending works as usual. It even shows status sent,
Level
API
Workaround
Before sending a message, check the existence of the number using the checkWhatsapp method

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/156/required-to-fix-sending-message-to-noaccount</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/156/required-to-fix-sending-message-to-noaccount</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:30:21 GMT</pubDate></item><item><title><![CDATA[It is required to develop a chatbot library in  С++]]></title><description><![CDATA[ Author: Smol2022
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 12.07.2024, 18:16:03
 Updated at: 12.07.2024, 18:25:36


Required
It is required to develop a chatbot library in  С++
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/137/it-is-required-to-develop-a-chatbot-library-in-с</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/137/it-is-required-to-develop-a-chatbot-library-in-с</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:30:09 GMT</pubDate></item><item><title><![CDATA[You need to send files with the extension .gif]]></title><description><![CDATA[ Author: EscHelpNew
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 17.03.2023, 15:37:09
 Updated at: 04.07.2024, 17:39:09

--
Required
You need to send files with the .gif extension.
The message is missing from the sender and recipient in the mobile phone.
In the web version, the sender has the file.
Level
API
Workaround
Use mp4 files

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/136/you-need-to-send-files-with-the-extension-.gif</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/136/you-need-to-send-files-with-the-extension-.gif</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:30:09 GMT</pubDate></item><item><title><![CDATA[It is required to develop a library in C#]]></title><description><![CDATA[ Author: SergeyShark
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 06.02.2024, 10:54:58
 Updated at: 19.03.2024, 12:50:58

Required
It is required to develop an SDK library in C#
Level
API
Workaround
Using the Postman collection when executing queries, get a code snippet with a query in the desired language

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/94/it-is-required-to-develop-a-library-in-c</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/94/it-is-required-to-develop-a-library-in-c</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:29:43 GMT</pubDate></item><item><title><![CDATA[The UploadFile method does not work in VB script]]></title><description><![CDATA[ Author: Jibek100
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 11.12.2023, 09:54:18
 Updated at: 12.02.2024, 18:16:54


Required
To find a solution to use the UploadFile in the VB scripts
Level
API
Workaround
Use the sendFileByUpload to upload the file to cloud storage in the first message

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/71/the-uploadfile-method-does-not-work-in-vb-script</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/71/the-uploadfile-method-does-not-work-in-vb-script</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:29:28 GMT</pubDate></item><item><title><![CDATA[Problem with SSL certificate cURL]]></title><description><![CDATA[ Author: EscHelpNew
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 06.12.2023, 09:03:09
 Updated at: 12.02.2024, 18:02:05


Error:
Curl error: SSL certificate problem. The cURL library cannot make a request to the Green-API server. The library certificate is probably out of date.
Level:
SDK
Workaround:
Option 1:


Download the certificate bundle.


Put it somewhere. In my case, that was c:\wamp\ directory (if you are using Wamp 64 bit then it's c:\wamp64).


Enable mod_ssl in Apache and php_openssl.dll in php.ini (uncomment them by removing ; at the beginning). But be careful, my problem was that I had two php.ini files and I need to do this in both of them. One is the one you get from your WAMP taskbar icon, and another one is, in my case, in C:\wamp\bin\php\php5.5.12\


Add these lines to your cert in both php.ini files:
curl.cainfo="C:/wamp/cacert.pem"
openssl.cafile="C:/wamp/cacert.pem"


Restart Wamp services.


Option 2:
append the request code with a string
CURLOPT_SSL_VERIFYPEER =&gt; false

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/69/problem-with-ssl-certificate-curl</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/69/problem-with-ssl-certificate-curl</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:29:27 GMT</pubDate></item><item><title><![CDATA[getContacts method returns an empty array]]></title><description><![CDATA[ Author: EscHelpNew
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 18.06.2023, 10:43:58
 Updated at: 07.02.2024, 17:43:02


Error
The getContacts method returns an empty array []
Level
API
Workaround
Rescan QR code

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/30/getcontacts-method-returns-an-empty-array</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/30/getcontacts-method-returns-an-empty-array</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:29:03 GMT</pubDate></item><item><title><![CDATA[It is required to send a webhook when a participant leaves the group]]></title><description><![CDATA[ Author: Smol2022
 Status: 🟢 Open
️ Tags: documentation, enhancement
 Created at: 04.05.2023, 14:04:33
 Updated at: 06.02.2024, 12:07:19


Required
It is required to send a webhook when a participant leaves the group
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/21/it-is-required-to-send-a-webhook-when-a-participant-leaves-the-group</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/21/it-is-required-to-send-a-webhook-when-a-participant-leaves-the-group</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:28:57 GMT</pubDate></item><item><title><![CDATA[Error sending files from cloud storage]]></title><description><![CDATA[ Author: kocherovv
 Status: 🟢 Open
️ Tags: bug, documentation
 Created at: 30.01.2024, 06:25:13
 Updated at: 30.01.2024, 12:49:16

Error
PNG files sent using the sendFileByUrl method from public cloud storages such as dropbox and google drive are displayed incorrectly.
Level
API
Workaround:

Send according to the instructions How to send a file using the sendFileByUrl method using external storage?
Use API tools to send files.


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/16/error-sending-files-from-cloud-storage</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/16/error-sending-files-from-cloud-storage</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:28:54 GMT</pubDate></item></channel></rss>