Author: kolcfa Status: 🟢 Open ️ Tags: bug Created at: 15.06.2026, 17:25:20 Updated at: 17.06.2026, 09:16:21 Instance switches to blocked status when sending a message to a deleted user Error When sending a message to a deleted user, the instance may incorrectly switch to the blocked status. At the same time, the instance is not actually blocked. Required It is required to fix the handling of messages sent to deleted users. Level API Workaround Reboot the instance. After the reboot, the instance can continue to be used. Open on GitHub

Author: Eladr-tech-support Status: 🟢 Open ️ Tags: bug Created at: 15.06.2026, 13:27:46 Updated at: 17.06.2026, 09:16:13 Error : When calling the GetContactInfo method, the lastSeen field is displayed as null Level : API Open on GitHub

Author: sandal-support-green-api Status: 🟢 Open ️ Tags: bug Created at: 08.06.2026, 18:53:58 Updated at: 09.06.2026, 11:23:42 Error The instance does not exit "starting" when using the startAuthorization method. Required It is required to change the instance status to "NotAuthorized" after the received code is no longer relevant. Level API Workaround Call the `logout' method. Contact the technical support service. Open on GitHub

Author: nostalgiaCode Status: 🟢 Open ️ Tags: bug Created at: 04.06.2026, 10:33:25 Updated at: 09.06.2026, 11:23:01 Required Required to fix the record in the journal of the second (and subsequent) edits to the same message Level API Open on GitHub

Author: nostalgiaCode Status: 🟢 Open ️ Tags: bug Created at: 27.05.2026, 16:00:05 Updated at: 09.06.2026, 11:22:41 Required Required to fix the issue where a message gets stuck in the queue Level API Open on GitHub

Author: Glebial Status: 🟢 Open ️ Tags: bug Created at: 21.05.2026, 17:40:28 Updated at: 26.05.2026, 02:57:17 Bug The message gets stuck when the chatId is filled in incorrectly. Expected It is required to fix the issue where messages get stuck when being sent to an incorrect chatId. Level API Workaround When sending a message, add the @c.us postfix after the number in the chatId field. Open on GitHub

Author: prostraction Status: 🟢 Open ️ Tags: bug Created at: 16.04.2026, 12:42:55 Updated at: 16.04.2026, 12:42:55 Required Required to fix timeout while loading media. Level API Open on GitHub

Author: AknurKh Status: 🟢 Open ️ Tags: bug Created at: 02.03.2026, 11:55:26 Updated at: 06.04.2026, 16:09:50 Error The CheckAccount method returns an incorrect value. Required The CheckAccount method needs to be fixed. Level API Workaround Receive a message from the number being checked. Execute the CheckAccount method with the "force": true parameter. Open on GitHub

Author: AidaGreenApi Status: 🟢 Open ️ Tags: bug Created at: 06.03.2026, 10:39:15 Updated at: 25.03.2026, 10:00:50 Error idMessage is the same when sending and receiving messages in the same chat Required Required to fix the generation of the same idMessage when sending and receiving messages in the same chat. Level API Open on GitHub

Author: PetrGreenAPI Status: 🟢 Open ️ Tags: bug Created at: 05.03.2026, 13:30:27 Updated at: 06.03.2026, 10:03:04 Error The message was not sent due to the error 'rpcDoRequest: engine was closed'. Required Required to fix the error Level API Workaround: Reboot instance Open on GitHub

Author: astashenkoj Status: 🟢 Open ️ Tags: bug Created at: 23.06.2026, 06:08:57 Updated at: 23.06.2026, 06:08:57 Error: When sending a message from mini and full chats using chatId, a validation error appears Required Send messages by chatId from a mini-chat Level: Personal account Workaround: Send messages by phone number Send messages by chatId using message sending methods Open on GitHub

Author: astashenkoj Status: 🟢 Open ️ Tags: bug Created at: 17.06.2026, 05:14:03 Updated at: 17.06.2026, 05:14:03 Error When a media message in the MAX application is edited by replacing its attachment, the webhook notification for the edited message does not contain messageData Level API Open on GitHub

Author: nostalgiaCode Status: 🟢 Open ️ Tags: bug Created at: 04.06.2026, 14:11:00 Updated at: 10.06.2026, 10:28:48 Required Required to fix the issue where the instance freezes in the starting state when the account is banned Level API Workaround Log out the instance using logout method Open on GitHub

Author: ArtyomKovl Status: 🟢 Open ️ Tags: bug Created at: 18.02.2026, 20:56:10 Updated at: 28.05.2026, 22:48:26 Error: In some cases, a message sending error may occur. The queued message will not be sent, a webhook with the status “failed” will be received, and the webhook description will contain the error “MessageError: Not authenticated.” Level: API Workaround: Reboot the instance using the reboot method Resend the message Open on GitHub

Author: astashenkoj Status: 🟢 Open ️ Tags: bug Created at: 27.05.2026, 20:46:52 Updated at: 27.05.2026, 20:46:52 Error If a URL contains formatting symbols (_, *, ~, etc.), formatting is applied to the URL when sending a message. Required URLs should not be processed by formatting and must be sent in their original form. Level API Workaround Use double formatting symbols inside URLs or avoid using formatting symbols in links. Open on GitHub

Author: Eladr-tech-support Status: 🟢 Open ️ Tags: bug Created at: 21.05.2026, 16:27:03 Updated at: 22.05.2026, 16:09:31 Error: The DownloadFile method returns an invalid link to a post from an image album Required: Required to fix the DownloadFile method when retrieving a link to a post from an image album Level: API Open on GitHub

Author: Glebial Status: 🟢 Open ️ Tags: bug Created at: 20.05.2026, 14:33:47 Updated at: 22.05.2026, 16:09:23 Bug When sending a message from the phone, the message delivery webhook was not sent. Required It is required to fix the generation of webhooks for outgoing message statuses. Level API Workaround Check message delivery statuses through the logs. Open on GitHub

Author: AknurKh Status: 🟢 Open ️ Tags: bug Created at: 18.05.2026, 14:38:50 Updated at: 18.05.2026, 14:40:19 Error The lastSeen field in the getContactInfo method returns an incorrect value. Required Required to fix the lastSeen field in the getContactInfo method Level API Open on GitHub

Author: Vldimir-greenAPI Status: 🟢 Open ️ Tags: bug Created at: 08.05.2026, 18:34:55 Updated at: 11.05.2026, 00:56:05 Error: The incoming file was not included in the journal, and the webhook was not sent according to the message. Level: API Workaround: Reauthorize the instance to retrieve lost messages. Write to support GREEN-API Open on GitHub

Author: PetrGreenAPI Status: 🟢 Open ️ Tags: bug Created at: 29.04.2026, 15:31:04 Updated at: 05.05.2026, 11:28:00 Error: Some messages are not sent because there is no connection to the MAX servers. Required: Requerd to fix an error when sending a message in MAX Level: API Workround: Try sending message a bit later. Open on GitHub