<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Topics tagged with bug]]></title><description><![CDATA[A list of topics that have been tagged with bug]]></description><link>https://green-api.com/en/forum/tags/bug</link><generator>RSS for Node</generator><lastBuildDate>Mon, 13 Jul 2026 11:38:19 GMT</lastBuildDate><atom:link href="https://green-api.com/en/forum/tags/bug.rss" rel="self" type="application/rss+xml"/><pubDate>Wed, 24 Jun 2026 12:35:54 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Incorrect status of the instance]]></title><description><![CDATA[ Author: kolcfa
 Status: 🟢 Open
️ Tags: bug
 Created at: 15.06.2026, 17:25:20
 Updated at: 17.06.2026, 09:16:21

Instance switches to blocked status when sending a message to a deleted user
Error
When sending a message to a deleted user, the instance may incorrectly switch to the blocked status.
At the same time, the instance is not actually blocked.
Required
It is required to fix the handling of messages sent to deleted users.
Level
API
Workaround

Reboot the instance.
After the reboot, the instance can continue to be used.


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/540/incorrect-status-of-the-instance</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/540/incorrect-status-of-the-instance</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:54 GMT</pubDate></item><item><title><![CDATA[It is required to fix the lastSeen display when calling the GetContactInfo method]]></title><description><![CDATA[ Author: Eladr-tech-support
 Status: 🟢 Open
️ Tags: bug
 Created at: 15.06.2026, 13:27:46
 Updated at: 17.06.2026, 09:16:13

Error :
When calling the GetContactInfo method, the lastSeen field is displayed as null
Level :
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/539/it-is-required-to-fix-the-lastseen-display-when-calling-the-getcontactinfo-method</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/539/it-is-required-to-fix-the-lastseen-display-when-calling-the-getcontactinfo-method</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:53 GMT</pubDate></item><item><title><![CDATA[The instance does not exit &quot;starting&quot; when using the startAuthorization method]]></title><description><![CDATA[ Author: sandal-support-green-api
 Status: 🟢 Open
️ Tags: bug
 Created at: 08.06.2026, 18:53:58
 Updated at: 09.06.2026, 11:23:42


Error
The instance does not exit "starting" when using the startAuthorization method.
Required
It is required to change the instance status to "NotAuthorized" after the received code is no longer relevant.
Level
API
Workaround

Call the `logout' method.
Contact the technical support service.


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/536/the-instance-does-not-exit-starting-when-using-the-startauthorization-method</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/536/the-instance-does-not-exit-starting-when-using-the-startauthorization-method</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:51 GMT</pubDate></item><item><title><![CDATA[Required to fix the record in the journal of the second (and subsequent) edits to the same message]]></title><description><![CDATA[ Author: nostalgiaCode
 Status: 🟢 Open
️ Tags: bug
 Created at: 04.06.2026, 10:33:25
 Updated at: 09.06.2026, 11:23:01

Required
Required to fix the record in the journal of the second (and subsequent) edits to the same message
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/535/required-to-fix-the-record-in-the-journal-of-the-second-and-subsequent-edits-to-the-same-message</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/535/required-to-fix-the-record-in-the-journal-of-the-second-and-subsequent-edits-to-the-same-message</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:51 GMT</pubDate></item><item><title><![CDATA[Required to fix the issue where a message gets stuck in the queue]]></title><description><![CDATA[ Author: nostalgiaCode
 Status: 🟢 Open
️ Tags: bug
 Created at: 27.05.2026, 16:00:05
 Updated at: 09.06.2026, 11:22:41

Required
Required to fix the issue where a message gets stuck in the queue
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/533/required-to-fix-the-issue-where-a-message-gets-stuck-in-the-queue</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/533/required-to-fix-the-issue-where-a-message-gets-stuck-in-the-queue</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:49 GMT</pubDate></item><item><title><![CDATA[The message gets stuck when being sent to a non-existent &#96;chatId&#96;.]]></title><description><![CDATA[ Author: Glebial
 Status: 🟢 Open
️ Tags: bug
 Created at: 21.05.2026, 17:40:28
 Updated at: 26.05.2026, 02:57:17


Bug
The message gets stuck when the chatId is filled in incorrectly.
Expected
It is required to fix the issue where messages get stuck when being sent to an incorrect chatId.
Level
API
Workaround
When sending a message, add the @c.us postfix after the number in the chatId field.

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/532/the-message-gets-stuck-when-being-sent-to-a-non-existent-chatid-.</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/532/the-message-gets-stuck-when-being-sent-to-a-non-existent-chatid-.</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:49 GMT</pubDate></item><item><title><![CDATA[Required to fix timeout while loading media]]></title><description><![CDATA[ Author: prostraction
 Status: 🟢 Open
️ Tags: bug
 Created at: 16.04.2026, 12:42:55
 Updated at: 16.04.2026, 12:42:55


Required
Required to fix timeout while loading media.
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/529/required-to-fix-timeout-while-loading-media</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/529/required-to-fix-timeout-while-loading-media</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:47 GMT</pubDate></item><item><title><![CDATA[The CheckAccount method returns an incorrect value]]></title><description><![CDATA[ Author: AknurKh
 Status: 🟢 Open
️ Tags: bug
 Created at: 02.03.2026, 11:55:26
 Updated at: 06.04.2026, 16:09:50

Error
The CheckAccount method returns an incorrect value.
Required
The CheckAccount method needs to be fixed.
Level
API
Workaround

Receive a message from the number being checked.
Execute the CheckAccount method with the "force": true parameter.


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/528/the-checkaccount-method-returns-an-incorrect-value</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/528/the-checkaccount-method-returns-an-incorrect-value</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:46 GMT</pubDate></item><item><title><![CDATA[idMessage identical when sending and receiving messages]]></title><description><![CDATA[ Author: AidaGreenApi
 Status: 🟢 Open
️ Tags: bug
 Created at: 06.03.2026, 10:39:15
 Updated at: 25.03.2026, 10:00:50


Error
idMessage is the same when sending and receiving messages in the same chat
Required
Required to fix the generation of the same idMessage when sending and receiving messages in the same chat.
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/524/idmessage-identical-when-sending-and-receiving-messages</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/524/idmessage-identical-when-sending-and-receiving-messages</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:44 GMT</pubDate></item><item><title><![CDATA[The message was not sent due to the error &#x27;rpcDoRequest: engine was closed&#x27;]]></title><description><![CDATA[ Author: PetrGreenAPI
 Status: 🟢 Open
️ Tags: bug
 Created at: 05.03.2026, 13:30:27
 Updated at: 06.03.2026, 10:03:04

Error
The message was not sent due to the error 'rpcDoRequest: engine was closed'.
Required
Required to fix the error
Level
API
Workaround:
Reboot instance

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/521/the-message-was-not-sent-due-to-the-error-rpcdorequest-engine-was-closed</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/521/the-message-was-not-sent-due-to-the-error-rpcdorequest-engine-was-closed</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:35:42 GMT</pubDate></item><item><title><![CDATA[Error sending messages from mini and full chats]]></title><description><![CDATA[ Author: astashenkoj
 Status: 🟢 Open
️ Tags: bug
 Created at: 23.06.2026, 06:08:57
 Updated at: 23.06.2026, 06:08:57

Error:
When sending a message from mini and full chats using chatId, a validation error appears
Required
Send messages by chatId from a mini-chat
Level:
Personal account
Workaround:

Send messages by phone number
Send messages by chatId using message sending methods


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/515/error-sending-messages-from-mini-and-full-chats</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/515/error-sending-messages-from-mini-and-full-chats</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:41 GMT</pubDate></item><item><title><![CDATA[Error in the format of a webhook notification when editing a media message]]></title><description><![CDATA[ Author: astashenkoj
 Status: 🟢 Open
️ Tags: bug
 Created at: 17.06.2026, 05:14:03
 Updated at: 17.06.2026, 05:14:03

Error
When a media message in the MAX application is edited by replacing its attachment, the webhook notification for the edited message does not contain messageData
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/513/error-in-the-format-of-a-webhook-notification-when-editing-a-media-message</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/513/error-in-the-format-of-a-webhook-notification-when-editing-a-media-message</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:40 GMT</pubDate></item><item><title><![CDATA[Required to fix the issue where the instance freezes in the starting state when the account is banned]]></title><description><![CDATA[ Author: nostalgiaCode
 Status: 🟢 Open
️ Tags: bug
 Created at: 04.06.2026, 14:11:00
 Updated at: 10.06.2026, 10:28:48

Required
Required to fix the issue where the instance freezes in the starting state when the account is banned
Level
API
Workaround
Log out the instance using logout method

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/512/required-to-fix-the-issue-where-the-instance-freezes-in-the-starting-state-when-the-account-is-banned</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/512/required-to-fix-the-issue-where-the-instance-freezes-in-the-starting-state-when-the-account-is-banned</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:39 GMT</pubDate></item><item><title><![CDATA[Error sending message]]></title><description><![CDATA[ Author: ArtyomKovl
 Status: 🟢 Open
️ Tags: bug
 Created at: 18.02.2026, 20:56:10
 Updated at: 28.05.2026, 22:48:26


Error:
In some cases, a message sending error may occur. The queued message will not be sent, a webhook with the status “failed” will be received, and the webhook description will contain the error “MessageError: Not authenticated.”
Level:
API
Workaround:

Reboot the instance using the reboot method
Resend the message


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/508/error-sending-message</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/508/error-sending-message</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:37 GMT</pubDate></item><item><title><![CDATA[Error: URLs are formatted when sending messages]]></title><description><![CDATA[ Author: astashenkoj
 Status: 🟢 Open
️ Tags: bug
 Created at: 27.05.2026, 20:46:52
 Updated at: 27.05.2026, 20:46:52

Error
If a URL contains formatting symbols (_, *, ~, etc.), formatting is applied to the URL when sending a message.
Required
URLs should not be processed by formatting and must be sent in their original form.
Level
API
Workaround
Use double formatting symbols inside URLs or avoid using formatting symbols in links.

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/505/error-urls-are-formatted-when-sending-messages</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/505/error-urls-are-formatted-when-sending-messages</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:35 GMT</pubDate></item><item><title><![CDATA[The DownloadFile method returns an invalid link to a post from an image album]]></title><description><![CDATA[ Author: Eladr-tech-support
 Status: 🟢 Open
️ Tags: bug
 Created at: 21.05.2026, 16:27:03
 Updated at: 22.05.2026, 16:09:31

Error:
The DownloadFile method returns an invalid link to a post from an image album
Required:
Required to fix the DownloadFile method when retrieving a link to a post from an image album
Level:
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/502/the-downloadfile-method-returns-an-invalid-link-to-a-post-from-an-image-album</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/502/the-downloadfile-method-returns-an-invalid-link-to-a-post-from-an-image-album</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:33 GMT</pubDate></item><item><title><![CDATA[Error generating the delivery webhook when sending a message from the phone]]></title><description><![CDATA[ Author: Glebial
 Status: 🟢 Open
️ Tags: bug
 Created at: 20.05.2026, 14:33:47
 Updated at: 22.05.2026, 16:09:23


Bug
When sending a message from the phone, the message delivery webhook was not sent.
Required
It is required to fix the generation of webhooks for outgoing message statuses.
Level
API
Workaround
Check message delivery statuses through the logs.

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/501/error-generating-the-delivery-webhook-when-sending-a-message-from-the-phone</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/501/error-generating-the-delivery-webhook-when-sending-a-message-from-the-phone</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:32 GMT</pubDate></item><item><title><![CDATA[The lastSeen field in the getContactInfo method returns an incorrect value]]></title><description><![CDATA[ Author: AknurKh
 Status: 🟢 Open
️ Tags: bug
 Created at: 18.05.2026, 14:38:50
 Updated at: 18.05.2026, 14:40:19




Error
The lastSeen field in the getContactInfo method returns an incorrect value.
Required
Required to fix the lastSeen field in the getContactInfo method
Level
API

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/500/the-lastseen-field-in-the-getcontactinfo-method-returns-an-incorrect-value</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/500/the-lastseen-field-in-the-getcontactinfo-method-returns-an-incorrect-value</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:32 GMT</pubDate></item><item><title><![CDATA[Error receiving an incoming file, the file was not received]]></title><description><![CDATA[ Author: Vldimir-greenAPI
 Status: 🟢 Open
️ Tags: bug
 Created at: 08.05.2026, 18:34:55
 Updated at: 11.05.2026, 00:56:05

Error:
The incoming file was not included in the journal, and the webhook was not sent according to the message.
Level:
API
Workaround:

Reauthorize the instance to retrieve lost messages.
Write to support GREEN-API


Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/498/error-receiving-an-incoming-file-the-file-was-not-received</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/498/error-receiving-an-incoming-file-the-file-was-not-received</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:30 GMT</pubDate></item><item><title><![CDATA[Requerd to fix an error when sending a message in MAX]]></title><description><![CDATA[ Author: PetrGreenAPI
 Status: 🟢 Open
️ Tags: bug
 Created at: 29.04.2026, 15:31:04
 Updated at: 05.05.2026, 11:28:00

Error:
Some messages are not sent because there is no connection to the MAX servers.
Required:
Requerd to fix an error when sending a message in MAX
Level:
API
Workround:
Try sending message a bit later.

Open on GitHub
]]></description><link>https://green-api.com/en/forum/topic/497/requerd-to-fix-an-error-when-sending-a-message-in-max</link><guid isPermaLink="true">https://green-api.com/en/forum/topic/497/requerd-to-fix-an-error-when-sending-a-message-in-max</guid><dc:creator><![CDATA[GreenApi_Admin]]></dc:creator><pubDate>Wed, 24 Jun 2026 12:34:30 GMT</pubDate></item></channel></rss>