1. GREEN-API Community Forum: WhatsApp API discussions
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  • 67 Topics
    67 Posts
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    Author: astashenkoj Status: 🟢 Open ️ Tags: bug Created at: 23.06.2026, 06:08:57 Updated at: 23.06.2026, 06:08:57 Error: When sending a message from mini and full chats using chatId, a validation error appears Required Send messages by chatId from a mini-chat Level: Personal account Workaround: Send messages by phone number Send messages by chatId using message sending methods Open on GitHub

  • 27 Topics
    27 Posts
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    Author: perfeus Status: 🟢 Open ️ Tags: No tags Created at: 19.06.2026, 08:54:45 Updated at: 19.06.2026, 09:17:40 Required Required to implement sending multiple files in one request Level API Workaround Send multiple files in a loop using the SendFileByUrl and SendFileByUpload methods Open on GitHub
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    Ошибка: интерактивные кнопки отправляются в чат повторно \ Error: interactive buttons are re-sent to chat

    bug
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    Author: adunyt Status: 🟢 Open ️ Tags: bug Created at: 06.08.2025, 17:12:44 Updated at: 06.08.2025, 17:12:44 Error A sent interactive button may be re-sent to the same chat multiple times Level API Workaround Contact GREEN-API technical support Open on GitHub
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    Error: incoming messages stop arriving after receiving a message from a channel

    bug
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    Author: adunyt Status: 🟢 Open ️ Tags: bug Created at: 06.08.2025, 10:16:39 Updated at: 06.08.2025, 10:16:39 Error After receiving a message from a channel in WhatsApp, incoming messages on the instance stop arriving. Level API Workaround Leave the channel, re-authorize the instance Contact GREEN-API technical support Open on GitHub
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    It is required to develop a method for adding a group to the community

    enhancement
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    Author: Smol2022 Status: 🟢 Open ️ Tags: enhancement Created at: 05.08.2025, 16:25:49 Updated at: 05.08.2025, 16:27:07 Required It is required to develop a method for adding a group to the community Level API Workaround Add groups to the community via the web version or from the main device Open on GitHub
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    Partner methods in 1C processing model do not work

    bug
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    Author: adunyt Status: 🟢 Open ️ Tags: bug Created at: 10.03.2025, 12:03:40 Updated at: 25.07.2025, 11:26:41 Error When calling the partner methods (DeleteInstanceAccount, GetInstances, CreateInstance) with the correct partnerToken, a body with 401 error comes in response: { "code": 401, "description": "Unauthorized" } Required Fix 1C processing model Level SDK Workaround Use partner methods from Postman collection Use partner methods from personal cabinet Edit the partner method execution expression to the following: ПодставитьПараметрыВСтроку("partner/%1/%2", Метод, ТокенПартнера) Open on GitHub
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    Error of active session being retained after calling the logout method

    bug
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    Author: nostalgiaCode Status: 🟢 Open ️ Tags: bug Created at: 25.04.2025, 18:33:52 Updated at: 25.07.2025, 10:52:44 Required It is required to fix the issue with the active session being retained after calling the logout method. Error After logging out instance with logout method, session remains active. Level API Workaround Delete session in WhatsApp mobile app. Call logout method again. Contact Green-API support. Open on GitHub
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    Error: incorrect value in the `from` field of the incoming call webhook

    bug
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    Author: adunyt Status: 🟢 Open ️ Tags: bug Created at: 05.05.2025, 10:05:09 Updated at: 25.07.2025, 10:50:50 Error The from field of the incoming call webhook (incomingCall) contains an invalid value Required Send an incoming call webhook with a valid phone number in the from field Level API Solution Contact GREEN-API technical support Open on GitHub
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    Require to add group creation without inviting members

    enhancement
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    Author: adunyt Status: 🟢 Open ️ Tags: enhancement Created at: 05.05.2025, 11:15:43 Updated at: 25.07.2025, 10:36:10 Required Require to implement the option to not add members when creating a group using the createGroup method Level API Workaround Specify a number linked to an instance in the chatIds field when creating a group Open on GitHub
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    Required to restrict sending files over 100 MB using the `sendFileByUrl` method

    bug
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    Author: adunyt Status: 🟢 Open ️ Tags: bug Created at: 10.06.2025, 10:18:52 Updated at: 24.07.2025, 13:01:34 Required Restrict sending files over 100MB using the sendFileByUrl method if a link to Google Drive is passed in the parameters Level API Workaround Send files less than 100 MB Open on GitHub
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    Incorrect ID (lid) in the chatId and senderId fields in the journals and webhooks of incoming messages

    bug
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    Author: nostalgiaCode Status: 🟢 Open ️ Tags: bug Created at: 28.06.2025, 19:12:36 Updated at: 24.07.2025, 12:35:28 Error Incorrect ID (lid) in the chatId and senderId fields in the journals and webhooks of incoming messages Level API Open on GitHub
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    Required to implement the sending of instant video messages

    enhancement
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    Author: nostalgiaCode Status: 🟢 Open ️ Tags: enhancement Created at: 28.11.2024, 18:13:07 Updated at: 23.07.2025, 18:31:11 Required To implement the sending of instant video messages Level API Workaround Send as a regular video via SendFileByURL or SendFileByUpload Open on GitHub
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    Error when sending files using the SendFileByUpload method

    bug
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    Author: SergeyShark Status: 🟢 Open ️ Tags: bug Created at: 10.06.2024, 14:13:19 Updated at: 23.07.2025, 16:34:18 Error When sending files using the SendFileByUpload method, the file is not sent Level API Workaround Create a new instance and send files using it Contact technical support Open on GitHub
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    Required to create preview of an image link

    enhancement
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    Author: dephea Status: 🟢 Open ️ Tags: enhancement Created at: 10.06.2024, 17:22:27 Updated at: 23.07.2025, 16:34:02 Required To create a preview of an image link Level API Open on GitHub
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    The starting status when logging in via getAuthorizationCode

    bug help wanted
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    Author: Smol2022 Status: 🟢 Open ️ Tags: bug, help wanted Created at: 27.05.2024, 13:12:25 Updated at: 23.07.2025, 16:26:24 Error When calling the get Authorization Code method, if the code is specified incorrectly and the method is called again, the instance switches to the starting status Level API Workaround Execute the logout method, repeat authorization using the QR code Write to support Green API Open on GitHub
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    Error sending message, queue is being created

    bug help wanted
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    Author: ArtyomKovl Status: 🟢 Open ️ Tags: bug, help wanted Created at: 10.10.2024, 10:10:57 Updated at: 23.07.2025, 15:18:35 Error: When sending a message to a number not written in the international format, the message gets stuck, a queue is formed. When checking CheckWhatsapp, the number is determined to exist. Level: API Workaround: Specify phone numbers in international format Check the correctness of the number format by substituting the number into the link wa.me/XXXXXXXXXXX If a queue is formed, clear it using the ClearMessagesQueue method Contact technical support Open on GitHub
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    It is required to send mkv file via API as a document

    bug
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    Author: astashenkoj Status: 🟢 Open ️ Tags: bug Created at: 07.11.2024, 08:17:23 Updated at: 23.07.2025, 15:17:02 Requried It is required to send mkv via API as a document (documentMessage). When sending mkv file via sendFileByUpload method, the file is sent as video and is not played. Video duration is displayed as 00:00. Level API Workaround Send video files whose extension is supported by the API. Open on GitHub
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    It is required to disable sending of unsupported WhatsApp Web file types

    documentation enhancement
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    Author: astashenkoj Status: 🟢 Open ️ Tags: documentation, enhancement Created at: 07.11.2024, 08:38:16 Updated at: 23.07.2025, 15:16:43 Requried It is required to disable sending of unsupported WhatsApp Web file types When sending a file whose format is not supported by the WhatsApp Web: the message will be sent, but will not be delivered (the outgoing message is also not displayed on the device) the message will be sent, but the file cannot be opened or played Level API Workaround Send files whose extension is supported by the API. Open on GitHub
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    Error displaying message text when calling log methods

    bug
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    Author: ArtyomKovl Status: 🟢 Open ️ Tags: bug Created at: 07.11.2024, 21:14:57 Updated at: 23.07.2025, 13:20:04 Error: Error displaying message text when calling log methods. When sending messages via WABA APIs, the "textMessage" field in the incoming message is empty. Level: API Open on GitHub
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    Required to fix repeated sending of webhook on 1 sent message

    bug help wanted
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    Author: adunyt Status: 🟢 Open ️ Tags: bug, help wanted Created at: 05.12.2024, 18:08:44 Updated at: 23.07.2025, 13:18:17 Required. Requires fix to resend webhooks about sending a message on a single message sent. Level API Workaround When using a database, rewrite the message for the received webhook, work with elements in the database. Open on GitHub
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    Error duplicating an Announcements group when creating a community

    bug
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    Author: nostalgiaCode Status: 🟢 Open ️ Tags: bug Created at: 26.12.2024, 10:05:09 Updated at: 23.07.2025, 12:58:13 Error When creating a community in the contact list in the GetContacts method, two groups appear for the Announcements channel. One of the duplicated groups is not working, messages sent to this group will remain in the Sent status. Required Required to record only one Announcements channel when creating a community Level API Workaround Send a message to the channel from a mobile application/WhatsAppWeb and find out the ID of the working group in the outgoing message log via the LastOutgoingMessages method Open on GitHub
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    bmp file type changes to jpeg when sending image with API

    bug
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    Author: ArtyomKovl Status: 🟢 Open ️ Tags: bug Created at: 28.12.2024, 16:10:22 Updated at: 23.07.2025, 12:56:47 Error When sending using API methods, the bmp file is sent as an image, when downloading from WhatsApp, the file type changes to jpeg Required Required to send bmp images as an attached document to preserve the format. Level API Workaround To preserve the original format, archive the image and send the archive in zip, rar format via API. Supported file types are listed in documentation Open on GitHub