We are continuing our efforts to resolve the aftermath of the global outage caused by technical issues on the side of the cloud provider Yandex Cloud.
Update on the current status of the GREEN-API service:
✅ green-api.com website — operational
✅ Console — operational. We have restored the display of payments and instance renewals
✅ Chats — operational
✅ WhatsApp 1ХХХ, 5ХХХ, 7ХХХ — operational. Use the host 7201.api.green-api.com
✅ MAX 31XX, 35XX — operational. Use the host api.green-api.com
✅ Telegram 41XX, 45XX — operational. QR code re-scanning required
✅ GREEN-API mobile app — operational
✅ WhatsApp Proxy — operational
✅ Service status — operational
Currently known issues:
⚠️ The following issues are being observed on WhatsApp instances (7201, 1101, 1103, 1105, 55XX):
– the downloadFile method may return an error when receiving incoming files
– issues with sending messages are possible
⚠️ The following issues are being observed on MAX instances (31XX, 35XX):
– Increased API response latency may occur when accessing from the Russian Federation
– We are experiencing issues with receiving notifications (webhooks)
⚠️ Other issues:
– The media host media.green-api.com is temporarily unavailable. We recommend using the direct host for your specific instance or media.greenapi.com.
🛠 We are continuing to address the aftermath of a global outage caused by technical issues at the cloud provider Yandex.Cloud.
You can monitor the current operational status of the GREEN-API service at https://status.green-api.com. We will provide further updates as functionality is restored.
We apologize for any inconvenience! 🙏
Thank you for being with us!
GREEN-API Team💚