Yesterday 12/03/2025, from 09:00 to 13:00 GMT +03 (duration 4 hours), an elevated logout rate was observed. It was 5 times higher than normal.
The logout rate has now returned to standard values.
If an instance has been logged out, we recommend reconnecting it by scanning a QR code or using a 8-digit code.
Please use our general recommendations on how to decrease the risk of the ban, see below.
We are already working on a solution to this issue.
Always in touch!
GREEN-API Team