In business communications, it is often necessary not only to receive messages from customers, but also to establish a stable and manageable communication process with them. As the number of dialogues grows, it becomes important that messages are not lost, are processed on time and are accessible in a convenient form.
The integration of GREEN-API with various messaging platforms solves this problem, for example, by combining WhatsApp communication and the Telegram interface within a single space. It allows you to organize your work with incoming messages via a Telegram bot, using the capabilities of GREEN-API to interact with WhatsApp and maintaining control over all correspondence.
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What it is
Telegram is a cloud-based messenger with a wide range of features where people exchange messages and files, create group chats and bots, and remain accessible on various devices. It is often used by businesses as an interface for work-related matters.
Integration with GREEN-API allows the Telegram bot to receive customer messages in WhatsApp and send replies back without having to constantly open the app. This approach makes Telegram a convenient dashboard for processing requests, sending replies, and managing chats.
How the integration works
Integration is based on the use of a GREEN-API instance, WhatsApp API, and a Telegram bot linked to that instance. The instance is created and authorized in your GREEN-API personal account via a QR code, providing a connection to the selected WhatsApp number. After that, the bot is configured to receive and send messages from the WhatsApp account connected to the Green-API instance in a Telegram chat with the bot.
When a customer sends a message on WhatsApp, it is forwarded via GREEN-API to the Telegram bot. The user working in Telegram sees the incoming message and responds. The response is automatically forwarded back to WhatsApp via the GREEN-API service. This scheme allows you to effectively link two messengers, where WhatsApp serves as a channel of communication with the customer, and Telegram acts as a tool for managing these messages.
How it benefits your business
The decision to use Telegram to collect messages from WhatsApp via GREEN-API solves several practical problems. First, it reduces the number of tools the team works with by combining WhatsApp and Telegram into a single communication chain.
Second, it simplifies the processing of incoming messages, as support teams and related employees can use their familiar work tool to interact with customers from WhatsApp. Finally, it facilitates the monitoring and control of correspondence, as the entire history is available in a structured format within Telegram, making it accessible when needed.
Conclusion
The integration of GREEN-API with Telegram is a convenient solution for companies seeking to centralize WhatsApp communications within their Telegram work environment. It combines the reliable access to the WhatsApp API provided by GREEN-API with the flexibility of Telegram bots and the communication structure that users are accustomed to.
The integration is suitable for support services, sales departments, agencies, and any teams that want to manage WhatsApp messages efficiently without unnecessary switching between tools.
To learn about our pricing and get advice, please contact customer support by email. We will be happy to answer all your questions and tell you about the benefits of working with us.
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