GREEN-API specializes in business process automation, which is recommended by representatives of the business community in the CIS countries and abroad. In this article, we would like to describe another successful example of the integration of the GREEN-API service and WhatsApp Business API (WABA) with the OND online electronic document management platform, which has recently become our regular customer.
Contents
• About the OND service and legal requirements
• How OND came to integrate with WhatsApp API through GREEN-API
• How communication works
• Conclusion
About the OND service and legal requirements
The OND service deals with electronic document management and legal formalization of contracts. On their website, the creators offer to test the service and see if it is suitable for everyday tasks. After registering on the portal, new customers have access to 10 free test documents, which must be used within 7 days. The service is available to individuals and legal entities, including sole proprietors and company employees.
In the Republic of Kazakhstan, it is permitted to sign most civil law documents, except for employment contracts, work completion certificates, and invoices, using a simple electronic signature via a code from SMS or WhatsApp.
To sign a document, you must have a mobile phone number and a device with internet access. It should be noted that the signing of electronic documents by entering a code from SMS or WhatsApp is carried out in accordance with Articles 395 and 396 of the Civil Code of the Republic of Kazakhstan and is legally valid if the parties have agreed to its use and it complies with the requirements of the law.
How OND came to integrate with WhatsApp API via GREEN-API
The company was looking for a way to quickly send service messages to customers with links to contracts, send confirmation codes when they were signed, and transfer ready-made documents, so the platform’s creators decided to turn to GREEN-API to connect WhatsApp Business API (WABA) and be able to quickly resolve work issues.
The OND case is noteworthy in that the company uses WABA to work with complex legal issues and therefore bears full responsibility for the security of customer personal data under the current legislation of the Republic of Kazakhstan. This means that no sensitive or confidential information will be made available to others. Acquiring such an important client was significant for our team’s overall resume.
How communication works
The client uploads a document filled out and signed by one party to the system and, using WABA from GREEN-API, sends a link for review and signature to the other party, who, following the instructions, verifies the accuracy of the data entered and signs the contract. After that, a copy of the document becomes available to both parties.
For OND, which focuses on speed and reliability, the stable transmission of SMS codes and links is extremely important. The company was looking for a tool that would ensure instant messaging and fully automate the circulation of legal documents.
Conclusion
From now on, all the time-consuming aspects of legal document processing can be safely forgotten, as the OND service greatly facilitates communication, allowing you to resolve issues in literally a few minutes and save time.
Integration with WABA from GREEN-API usefully complements this much-needed solution from a technical point of view.
Another successful integration of our service shows that businesses need fast and effective communication with customers in order to focus on the most important thing — scaling performance and reaching new heights, while the practical part is taken care of by the GREEN-API development team.
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