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GREEN-API for Google Sheets: Terms of Service#

Last updated: 03.11.2026.

These Terms of Service ("Terms") govern your use of the GREEN-API for Google Sheets add-on (the "Add-on") provided by Limited Liability Company "GREEN-API", BIN 220940032673, a company incorporated under the laws of the Republic of Kazakhstan, with its registered address at: Office 4, Building 47/2, Kabanbay Batyr Avenue, Nura District, Astana, 010017, Republic of Kazakhstan ("GREEN-API", "we", "us"). By installing or using the Add-on, you agree to these Terms.

1. Relationship to the GREEN-API service#

The Add-on is an interface to the GREEN-API service. To use it, you need an active GREEN-API account and instance. Your use of the GREEN-API service is governed by the GREEN-API User Agreement at https://green-api.com/en/user-agreement and the GREEN-API tariffs. If these Terms conflict with the User Agreement on matters related to the Add-on, these Terms apply.

2. Fees#

The Add-on is provided free of charge. Messages sent through the Add-on are billed under your GREEN-API tariff.

3. Your account and credentials#

You are responsible for keeping your GREEN-API credentials (idInstance, apiTokenInstance) confidential and for all activity performed with them through the Add-on.

4. Acceptable use#

You agree to:

  • send messages only to recipients who have agreed to receive them, and comply with all applicable laws on electronic communications, marketing and personal data;
  • comply with the terms and policies of WhatsApp and any other messaging platform you use through GREEN-API;
  • have the right to process the personal data contained in your spreadsheets;
  • not use the Add-on to send spam, fraudulent, illegal or harmful content.

We may suspend access to the Add-on or the GREEN-API service if you violate these rules.

5. Third-party services#

The Add-on interacts with Google Sheets and WhatsApp, which are owned and operated by third parties independent of GREEN-API. We are not affiliated with, endorsed, or sponsored by Meta Platforms, Inc. or WhatsApp LLC.

We are not responsible for the availability, operation, or policies of these third-party services. You explicitly acknowledge and agree that WhatsApp may, at any time and without notice, modify its software, update communication protocols, or implement technical restrictions and anti-spam measures that may cause the Add-on to malfunction or cease functioning entirely. GREEN-API shall not be liable for any such disruptions, nor for any restriction, suspension, or permanent blocking of your WhatsApp account by the platform.

6. Privacy#

How the Add-on handles data is described in the GREEN-API for Google Sheets Privacy Policy at https://green-api.com/en/docs/integration/google-sheets/privacy/.

7. Intellectual property#

The Add-on and its software are the property of GREEN-API. We grant you a limited, non-exclusive, non-transferable right to use the Add-on in accordance with these Terms. You keep all rights to the content of your spreadsheets and messages.

8. Disclaimer#

The Add-on is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free, or that every message will be delivered.

9. Limitation of liability#

To the maximum extent permitted by applicable law, neither Party shall be liable to the other Party for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, or loss of business opportunity, arising out of or in connection with these Terms or the use of the Add-on.

GREEN-API's total aggregate liability for all claims of any kind arising under or related to these Terms or the use of the Add-on, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly limited to the total amount of fees actually paid by the User to GREEN-API for the services during the six (6) months immediately preceding the event giving rise to liability.

10. Termination#

You may stop using the Add-on at any time by uninstalling it. We may change, suspend or discontinue the Add-on at any time.

11. Changes to these Terms#

We may update these Terms. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Add-on after changes means you accept them.

12. Governing law#

These Terms shall be governed by, and construed in accordance with, the laws of the Republic of Kazakhstan, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of Astana City, Republic of Kazakhstan.

13. Contact#

Questions about these Terms or your data, please contact us at: support@green-api.com, with the subject line "Terms of Service".

Limited Liability Company "GREEN-API"
BIN: 220940032673
Address: Nura District, Kabanbay Batyr Avenue, Building 47/2, Office 4, Astana City, 010017, Republic of Kazakhstan.