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GREEN-API for Google Sheets: Privacy Policy#

Last updated: 03.11.2026.

This Privacy Policy explains how the GREEN-API for Google Sheets add-on (the "Add-on") accesses, uses, stores and shares data, including Google user data. The Add-on is provided by Limited Liability Company "GREEN-API", BIN 220940032673, a company incorporated under the laws of the Republic of Kazakhstan, with its registered address at: Office 4, Building 47/2, Kabanbay Batyr Avenue, Nura District, Astana, 010017, Republic of Kazakhstan ("GREEN-API", "we", "us").

This policy applies to the Add-on only. Use of the GREEN-API service itself is also governed by the GREEN-API Privacy Policy at https://green-api.com/en/privacy-policy.

1. What the Add-on does#

The Add-on lets you send WhatsApp messages to recipients listed in a Google Sheets spreadsheet, using your own GREEN-API account. You choose which columns contain phone numbers and message text, and you start each sending task yourself.

2. Google permissions we request#

The Add-on requests only the following permissions:

  • Access to the spreadsheet the Add-on is opened in. The Add-on can access only the spreadsheet you have open. It cannot access your other files in Google Drive.
  • Connection to an external service. Used only to send requests to the GREEN-API service to deliver your messages.
  • Display of the Add-on interface. Used to show the Add-on's settings and sending interface inside Google Sheets.

The Add-on does not access your Google account profile, email, contacts, or any other Google service.

3. Data the Add-on accesses#

  • Spreadsheet data you select: phone numbers, message text and any media links in the columns you choose.
  • GREEN-API credentials you enter: idInstance, apiTokenInstance and apiUrl, which you obtain from your GREEN-API account.
  • Add-on settings: language and column selection.

We do not collect analytics, telemetry or tracking data, and we do not use cookies in the Add-on.

4. How we use the data#

We use the data only to provide the Add-on's features: reading the recipients and messages you selected, sending them through the GREEN-API service to WhatsApp, and writing the sending status back to your spreadsheet.

We do not use the data for advertising, do not sell it, and do not use it to build user profiles. We do not use Google user data to develop, improve or train generalized artificial intelligence or machine learning models.

5. Where data is stored and for how long#

In your Google account. Your credentials, language and column settings, sending history and queued tasks are stored in the Add-on's storage within your Google account. Each user's settings are private: other people with access to the same spreadsheet cannot see your GREEN-API credentials or settings. This data remains until you reset the Add-on settings or uninstall the Add-on.

In the spreadsheet. Sending statuses are written into the spreadsheet itself. They are visible to anyone who has access to that spreadsheet, according to its Google Sheets sharing settings, which you control.

On GREEN-API servers. GREEN-API acts as a relay that passes messages to WhatsApp. We do not store message text. We store:

  • technical logs, which may include phone numbers, chat identifiers, message identifiers and instance identifiers, but not message text, for up to 6 months;
  • media files you send (images, video, audio, documents), for up to 15 days.

Data of users in Kazakhstan is stored in Kazakhstan, and data of users in Russia is stored in Russia, in accordance with local law. Data of other users is stored in accordance with applicable law.

6. Who can access the data#

GREEN-API staff may access technical logs only to troubleshoot a problem at your request (for example, when you contact support), to investigate abuse or ensure security, or to comply with applicable law. We use only aggregated, anonymized data for internal operations such as improving the service. Staff do not view your media files unless you share a link with support yourself.

7. Sharing with third parties#

We share data only as needed to deliver your messages: the recipient phone numbers, message text and media you send are transmitted to WhatsApp for delivery to the recipients you specified. We do not share, sell or transfer Google user data to any other third party, except where required by law or as part of a merger or acquisition with notice to users.

8. Security#

All data is transmitted over encrypted HTTPS connections. Access to GREEN-API systems is restricted to authorized staff.

9. Your choices and data deletion#

  • Reset settings: in the Add-on, open Settings > Reset settings > Reset. This deletes your credentials, settings and sending history stored by the Add-on. Spreadsheet contents are not affected.
  • Revoke access: uninstall the Add-on, or remove its access at https://myaccount.google.com/permissions.
  • Delete server data: to request deletion of logs or media stored on GREEN-API servers, contact support@green-api.com.

10. Limited Use#

GREEN-API's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

11. Children#

The Add-on is intended for business use and is not directed to individuals under 18 years of age.

12. Changes to this policy#

We may update this Privacy Policy from time to time. The updated version will be published on this page together with a revised "Last updated" date.

Where changes materially affect how we collect, use, store or share Google user data, we will provide appropriate prior notice through the Add-on interface or by email, where available, and obtain any additional consent required under applicable Google policies and law before implementing the new data processing practices.

13. Contact#

Questions about this policy or your data: support@green-api.com, subject "Privacy".

Limited Liability Company "GREEN-API"
BIN: 220940032673
Address: Nura District, Kabanbay Batyr Avenue, Building 47/2, Office 4, Astana City, 010017, Republic of Kazakhstan.