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What to do if your number is blocked?#

Action guide in case when your number is blocked in WhatsApp.

You can request unblocking in the following ways:

After sending the request:

1. Request through the app#

You may restore access to your WhatsApp account via the mobile app. You have to:

  1. Download an official WhatsApp or WhatsApp Business on your phone.

  2. Open the app

    • If you haven't logged out of a blocked account:

      1. Tap Request Review.
      2. Compose your request according to Sample Email and tap Send.
      3. Wait for a response from WhatsApp. Review typically takes 24 hours.

    • If you have logged out of a blocked account:

      1. Tap the three dots in the upper right corner and select Help.
      2. Compose your request according to Sample Email and tap Send.
      3. Wait for a response from WhatsApp.

2. Request via the form on the website#

You may restore access to your WhatsApp account leaving a request on the website.
You have to:

  1. Go to https://www.whatsapp.com/contact/?subject=messenger
  2. Specify your phone number, select a country code out of the dropdown list.
  3. Fill in the mailbox field.
  4. Select WhatsApp for computers.
  5. Make the message title with the following content: "I kindly ask you to unblock number 798765432101"
  6. Generate a message according to Sample message, substiting your data.
  7. Wait for the reply from WhatsApp.

There usually comes 2 messages: the first one about the request acceptance, the other one about removal or refusal to remove ban from the number.

3. Reinstalling the application#

In some cases, reinstalling the application or switching to another application - WhatsApp Business instead of WhatsApp and vice versa - helps to remove the number block.

The recommended order for reinstalling the application:

  • Delete the current application.
  • Clear the cache.
  • Install the application.

4. Request via Email#

Requesting to unblock a number via email is no longer possible - WhatsApp does not accept requests via email.

You may restore access to your WhatsApp account via email.
You have to:

  1. Generate a message according to Sample message, substiting your data.
  2. Make the message title with the following content: "I kindly ask you to unblock number 79876543210"
  3. Send the message to support@support.whatsapp.com
  4. Wait for the reply from WhatsApp

Usually you are to get 2 messages: the first one about the request acceptance, the other one about removal or refusal to remove ban from the number.

5. Sample email#

Requesting to unblock a number via email is no longer possible - WhatsApp does not accept requests via email. 

Hello!
I kindly ask you to unblock number 798765432101 
The number is used in the WhatsApp Business by our company to communicate with customers.   
Thank you!

How often you can request for a ban removal#

Unblocking can be requested only once, then you have to wait for a response from WhatsApp. If your number is blocked several times in a row, then you need to take a break for several days.
In case you were refused to remove the ban, you are advised to repeat the request no earlier than in a month.

In what cases the removal of the ban is denied#

The refusal to remove the ban most often comes due to users' complaints about your account or when certain methods are used excessively without emulating user actions (for example, constantly checking for WhatsApp availability without sending messages).

If you don't receive an email about your accepted request#

Requesting to unblock a number via email is no longer possible - WhatsApp does not accept requests via email.

We have noticed that when sending unblock requests using mailboxes in the ru zone, popular mail services, most often no response letters from WhatsApp are received. In this case, try sending the request using another mailbox or change the domain name of the mailbox zone.