FAQ#

Mobile App#

How to install the GREEN-API app on Android?#

List of supported mobile operating systems for WhatsApp#

How to properly use materials from the GREEN-API on another website?#

How to properly use materials from the GREEN-API on another website?#

WhatsApp features#

What are the features of sending and receiving messages to numbers of different countries?#

How to confirm the security code in WhatsApp#

How to make links in messages active?#

WhatsApp capabilities#

Account#

How to register phone number on WhatsApp?#

How to set up device pairing?#

How to transfer your WhatsApp account to another phone?#

How to use a proxy server in WhatsApp?#

Communication#

How to text on WhatsApp first?#

How to use the click to chat feature?#

How to use polls as buttons?#

Business-account#

How to display company name and logo in chats?#

How to get a green check mark in WhatsApp?#

How to tell if a number is connected to WhatsApp Business API (WABA)?#

Analytics#

What are the statuses of messages in WhatsApp?#

How to identify your WhatsApp subscribers?#

How to log incoming calls in WhatsApp?#

How to protect personal data?#

API features#

Features of the CheckWhatsApp method with numbers of some countries#

How to format text and use control characters?#

How to send emoji or other symbol via the API?#

How to run a VBA query?#

Why does a welcome message get sent if I text first?#

Working with files via API#

How to send a file?#

How to send file by sendFileByUrl method using external storage?#

What file types does the API support?#

How to find out the expiration date of a link?#

WhatsApp Errors#

Authorization#

Why can't I download or update WhatsApp?#

What to do with the error "WhatsApp is temporarily unavailable. Try again in 1 hour."?#

Why is QR code not generated?#

Why can not I connect the device to the API?#

What to do when receiving the error "Maximum number of devices connected"?#

Why is logout happening?#

How can I prevent a QR session from being permanently disconnected?#

Messages and notifications#

Why messages are sent slowly?#

Why is the message status "sent"?#

Why are incoming notifications slow (webhooks)?#

What to do when you receive a "Waiting for this message" notification?#

Why does the SWE001 error often occur?#

Groups#

Why are members not being added to the group?#

Why am I not getting the group name?#

Account blocking#

About blocking#

What types of blocks can WhatsApp impose?#

How my WhatsApp number is protected from blocking?#

How to protect number from ban?#

How to make mailings without the risk of blocking?#

How to implement mailings via CRM?#

How does the use of the WA Business application affect the risk of blocking?#

What to do when receiving yellowCard status?#

Is there liability for messaging on WhatsApp if Meta Platforms Inc is prohibited in Russia?#

After getting blocked#

What to do if your number is blocked?#

How to determine if whatsapp has unblocked my number?#

What to do if your instance is blocked?#

Why is re-blocking happening?#