Skip to content

SendTemplateButtons#

Attention, please! The method is temporarily not working. When the method is called, a 403 error will be returned.

The method is aimed for sending a message with template list interactive buttons to a personal or a group chat. The message will be added to the send queue. The message will be kept for 24 hours in the queue and will be sent immediately after phone authorization. The rate at which messages are sent from the queue is managed by Message sending delay parameter.

Request#

To send a message, you have to execute a request at:

POST https://api.greenapi.com/waInstance{{idInstance}}/sendTemplateButtons/{{apiTokenInstance}}

For idInstance and apiTokenInstance request parameters, refer to Before you start section.

Features when working with buttons#

  • url buttons are compatible with telephone number buttons, but not with reply buttons;
  • telephone number buttons кнопки are compatible with url buttons, but not with reply buttons;
  • quick reply buttons are not compatible with telephone numbers buttons and url buttons.

Request parameters#

Parameter Type Mandatory Description
chatId string Yes Chat Id
message string Yes Message text. Emoji 😃 characters supported
footer string No Message footer. Useful for visually highlighting text related to buttons.
templateButtons array Yes Message template buttons
quotedMessageId string No Quoted message ID. If present, the message will be sent quoting the specified chat message

templateButtons array parameters

Parameter Type Description
index integer Button Id
urlButton object Url button
callButton object Call button
quickReplyButton object Plain button

urlButton object parameters

Parameter Type Description
displayText string Link text
url string Web link

callButton object parameters

Parameter Type Description
displayText string Link text
phoneNumber string Telephone number

quickReplyButton object parameters

Parameter Type Description
displayText string Button text
id string Button Id

The maximum length of a text message is 4096 characters

Request body example#

Sending a message to a personal chat:

{
    "chatId": "11001234567@c.us",
    "message": "Hello",
    "footer": "What kind of action will you choose?",
    "templateButtons": [
            {"index": 1, "urlButton": {"displayText": "⭐ Star us on GitHub!", "url": "https://github.com/green-api"}},
            {"index": 2, "callButton": {"displayText": "Call us", "phoneNumber": "+1 (234) 5678-901"}},
            {"index": 3, "quickReplyButton": {"displayText": "Plain button", "id": "plainButtonId"}}
        ]
}

Response#

Response parameters#

Parameter Type Description
idMessage string Sent message Id

Response body example#

{
    "idMessage": "3EB0C767D097B7C7C030"
}

Recipient display example#

Callback button Пример отображения кнопок

Url button Пример отображения кнопок

Quick reply button Пример отображения кнопок

SendMessage errors#

For a list of errors common to all methods, refer to Common errors section

Possible mistakes

When using the SendTemplateButtons method, messages may not be displayed on the web, desktop, and mobile versions of the application. The ability to send messages with buttons is implemented by us in a low-level way. The official WhatsApp-Web client does not provide the functionality of sending buttons. To a large extent, the stability of the SendTemplateButtons method does not depend on us, WhatsApp constantly makes changes to their work.

We recommend that you always duplicate buttons with regular messages.

For example, use numbers to define choices.

Choose an action:

1 - action 1

2 - action 2

3 - action 3

curl example#

```
curl --location --request POST 'https://api.greenapi.com/waInstance{{idInstance}}/sendTemplateButtons/{{apiTokenInstance}}' \
--header 'Content-Type: application/json' \
--data-raw '{
    "chatId": "11001234567@c.us",
    "message": "Hello",
    "footer": "What kind of action will you choose?",
    "templateButtons": [
            {"index": 1, "urlButton": {"displayText": "⭐ Star us on GitHub!", "url": "https://github.com/green-api"}},
            {"index": 2, "callButton": {"displayText": "Call us", "phoneNumber": "+1 (234) 5678-901"}},
            {"index": 3, "quickReplyButton": {"displayText": "Plain button", "id": "plainButtonId"}}
        ]
}'
```