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Manage messages in WhatsApp#

November 5, 2024

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Messengers have become a part of our daily lives. WhatsApp is one of the most popular messengers, offering a wide range of features to make your communication convenient and secure. However, many users do not take full advantage of its features. This is especially true for businesses.

If your company interacts with its customers via WhatsApp, take a look at the GREEN-API service, which integrates your apps with WhatsApp. The service makes it easier to make requests and send/receive messages in WhatsApp.

In this article, we'll look at the basic WhatsApp tools: from backup and deleting texts to protecting chats and conveniently organizing your correspondence. And we'll show you how GREEN-API can improve the use of these features for businesses.

Backup and restore messages#

WhatsApp allows you to automatically backup your messages to the cloud, which is especially useful if you change devices or accidentally lose data. You can set up backups from within the app:

Setup backup:

  • Open WhatsApp
  • Follow to Settings → Chats → Backup Chats
  • Choose the backup paths (daily, weekly, monthly)
  • Make sure the backup is saved to Google Drive (for Android) or iCloud (for iPhone) cloud storage

Pic android

Example setup on Android

Pic IPhone

Example setup on iPhone

How to restore messages:

When you reinstall WhatsApp or install it on a new device, the app will offer to restore messages from the last backup. Just confirm this action and all your chats will be restored.

If you use WhatsApp for customer service, integration with your CRM via the GREEN-API synchronizes and stores all messages in your system, ensuring that important data is not lost even if you switch devices.

Additional tips for using backups

  • Try to back up while connected to Wi-Fi to avoid excessive mobile Internet usage
  • Consider the size of your backup, as media files can take up a lot of space. WhatsApp allows you to choose what to back up (texts only, texts and photos, all data)

Delete messages#

A useful feature if you accidentally send a message or accidentally send sensitive data.


Joke about del message

Private chats#

Closed chats provide an extra layer of protection for private correspondence, especially useful for:

  • Protecting privacy: The ability to hide correspondence from view unless access to the device is restricted.
  • Access control: Only the device owner can view closed chats, as they require biometrics or a password to open.


Close chat

To set up a closed chat, follow these steps:

  1. Open Whatsapp on your phone and select the chat you want to close
  2. Tap the name of the person you are chatting with to open the chat settings menu
  3. Scroll down and select the "Hide chat" option
  4. Then confirm with your password or biometric

Other useful WhatsApp features#

Archive chats: This allows you to close inactive chats from the home screen without deleting them. This helps organize correspondence and reduce visual clutter.

Timed (disappearing) messages: This feature allows you to send messages that are automatically deleted after a period of time. It is useful for relevant conversations that do not need to be saved.

WhatsApp Favorites Mark: Allows you to mark important messages with an "asterisk". This feature is useful for saving valuable information such as addresses.

Mailing List: This feature allows you to send the same message to multiple contacts at once, such as congratulations or news.

More WhatsApp features with GREEN-API for business#

With our service you can:

  • Create chatbots that automate communication with your customers. Read more about ours demo-chatbot & libraries. Read our documentation and previous articles to create your chatbot.

  • Use it to send bulk emails to your customers, notifying them of new products, promotions, or important events.

  • Easy to integrate with various systems and applications, such as Slack, MS Excel, and others, you can read more at link.

Using the GREEN-API service, all customer messages are saved in the system, eliminating the need to manually transfer data and allowing you to easily track the history of communication. It is easy to create automated work with WhatsApp and much more. If you want to learn more about the service, please, contact us at sales@green-api.com.

Conclusion#

WhatsApp is more than a messenger. It securely stores important data, protects your privacy, and organizes your correspondence so that information is always at your fingertips. Now you know how to close chats, back up, and delete messages. Use these features to make your WhatsApp conversations even more convenient.